After waiting about six months to get the iPhone, I'll say this, I'm not disappointed. Is it perfect? No. Is it better than any handheld phone/pda I've owned in the past? Yes. I'll break this review into the following sections; Starting out with the iPhone, General overview, and then my likes and dislikes.
Starting Out with the iPhone
Unboxing
It's the typical Apple product packaging. A very high quality, sleek black box with silver lettering and a photo of the iPhone on top. It's small. You kind of wonder if you're just getting an iPhone. Opening the box, the iPhone is cradled in a plastic piece, suspended over the small instruction manual, polishing cloth, ear buds, USB synch cable, and power brick. I must admit that when I open an Apple product, there's a rush of excitement just from the design, aesthetics, and pure marketing behind the package design.
Setup
Once you've downloaded and installed iTunes 7.3 to your Mac or PC, you're ready to go. Simply connect the iPhone, and iTunes walks you through setup and activation with AT&T. I've heard some rumblings of people having activation nightmares, but for me it was simple. In like 3 minutes I was setup and ready to go. I tested my iPhone by calling from our land line, it worked like a charm. Big props to AT&T and Apple on this, no muss and fuss of having to sit in an AT&T store while some new employee struggled with their 'system' and tried to up sell me on services I don't want or need. The only thing I had to add to my existing plan was a $20 monthly charge for unlimited internet/data access. Big props again to AT&T and Apple, as they could have charged more... people would have paid.
Initial Use
The iPhone just works. The first thing you notice is the lack of physical buttons. The only buttons in fact are a volume up/down rocker switch on the side, silence switch for the ringtone and alerts (why don't all phones have this???), a sleep/wake switch at the top of the phone, and the 'Home' button on the bottom center of the screen. The rest of the user interface and interaction occurs on the glorious 3.5" LCD display. When a call comes in, a giant green button below the caller ID allows you to "Answer Call" or you can pawn it off to your voicemail. I can't say enough about how much I like the minimalist implementation of physical buttons, again, it just works out well. The device is sleek, stylish, and more functional than any phone/handheld I've owned to date.
Email, iPod, Safari, Phone & Networking
Email
I am not using Yahoo's push email. I decided that this is something very likely to come to Gmail soon, and decided to route all my mail through Gmail. The iPhone's native email application works with Gmail, Yahoo, .Mac, and AOL. If you have not seen email on this device, I'll just have to say it's as close to a desktop email client that I've seen so far on a handheld. It's beautiful. I have my email set to check every 15 minutes, and while it's not PUSH, it's certainly good enough for me. I'm able to retrieve my mail anywhere now and respond in seconds, now I know why people with BlackBerrys are running around with their heads down all the time.
iPod
Music
Certainly, one of the biggest reasons to own this device is the iPod functionality. The best iPod they've ever made is Steve Jobs' claim, and I'd say I pretty much agree. The iPod works the same way you're used to, but now instead of cycling through a list of artists, we have coverflow. Coverflow is a graphical representation of the album covers in a horizontal scrolling list. Just swipe your finger across the screen in either direction, and you have a fluid scrolling list of albums. Click an album, and it rotates to the back side, showing you all the songs, click a song, and you're listening to it. Forget to plug the headphones in? It will play your music over the integrated speaker, while it's no concert experience, it does sound decent. I like the speaker because I like to show someone a song, or comedian, and don't really want them grabbing my earbuds and using them. The speaker makes it easy to share quick one-off things. You're able to list music, by song, artists, composer, etc. But one thing that is lacking is a search capability like they introduced last year, while not a big deal that it's missing, it would be nice to have. I'd venture to guess we'll get it in a software update some time soon.
Video
Video is simply amazing on this device. I downloaded the latest version of Videora (FREE), they already have built in support for converting ripped DVDs to iPhone format. The 3.5" diagonal screen does video proud. I've ripped two movies so far, The Bourne Identity, and Fight Club. They both look amazing. The perfect thing while waiting in the airport, or sitting and killing time somewhere. The screen is bright, so bright in fact, that I've set mine to about 30% brightness and have found that it is perfectly adequate for watching movies and TV shows.
Safari
The safari web browser does a great job. The best browser I've seen on a mobile device. Browsing the web is not something you'll probably want to do for hours on end, but if you need to pay a bill, get movie times, or locate a phone number it works slick. The browser allows you to enter any address on the web, and it will load the entire page as it was meant to be seen. No stacked mobile versions here. You can zoom to any section by double tapping or doing the 'squeeze' technique with your thumb and forefinger. The fonts are sharp and crisp, easy to read. I've been able to use the iGoogle page, Windows Live Mail mobile version, MSN Messenger Mobile beta, and a ton of other sites. It's so nice to be able to browse wherever and whenever you want to. One downer is that there is no support for Macromedia's flash, but I suspect this will be available in a software update soon as well.
Phone
The phone call quality is great so far. I have not had a single dropped call nor one where either party had trouble hearing each other. On a device that has no keys, the phone is a few clicks away. Some people have been frustrated by this, but I'm not having a problem with it. You can make calls one of several ways: favorites, this is a list of your most used numbers you can setup and configure, recent call activity, missed, received, and calls that you've made, the keypad, or via the contacts. All ways work equally well. The contacts synch from Outlook or Outlook express without a hitch. The phone has some cool features that other phones don't have a first glance. The ability to easily put someone on hold, if you're talking on the phone and a call comes in the screen will give the option to put the current caller on hold, and answer the incoming call. Once you have a person on hold, and an active call, you can easily swap between parties or even merge the two calls together, brilliant.
Networking
The iPhone supports two types of networking, traditional Wifi over B and G networks, and EDGE data connectivity over AT&T's cellular network. Speed-wise you see the best performance on Wifi networks. The iPhone will remember networks that you've joined previously and automatically connect to them when you're in range. The speeds you see depend on the Wifi setup, but rival the same speeds you would see with desktop or laptop connectivity, it's fast.
The EDGE networking initially took a lot of flack, especially from Apple haters. 3G is undoubtedly faster than EDGE however the EDGE networking uses less battery life. A day before iPhone launch, AT&T flipped the switch on 50 million dollars of improvements to the EDGE network. I see anywhere between 180kbps all the way up to the 300s, it's faster than dial up, but it's not DSL or cable. The good thing is that it works great with email and browsing. Given the choice of Wifi or EDGE, I'd always pick Wifi, but EDGE is not a bad as people were saying.
Likes and Dislikes
| Pro | Con |
- iPhone is accessible in iTunes even when connected to the computer. Older iPods say 'don't disconnect' and you can't use them, the iPhone allows you to use it even when connected.
| - Can only synch with one iTunes account. I connected my iPhone to my work computer to get some music off, no dice. That's kind of lame. I'll manage though
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- Keyboard works well. Despite what people have said, I like the keyboard, and it works well. It will take some time to be proficient, but it will happen
| - I'm constantly cleaning the screen. Oh well saw that one coming
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- Apple Care will be out in July. For $69 Apple Care provides coverage for replacement, including the battery!
| - The headphone jack is recessed into the unit, so to connect my nice Bose headphones, I have to buy an adapter.
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- Text messaging view for SMS messages is 'threaded'. It's nice to be able to see the message you sent with the persons response, no longer am I getting a message that says, "yeah no doubt" when I've long forgotten what I sent to begin with.
| - Bluetooth is limited to headsets. I have not decided if I'll get the Apple bluetooth headset, it's cool looking, but I don't like those things. So this is not really that big of a deal to me.
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- Seamless switching between networks. Even if you wifi signal fades, it will switch over to edge, without much trouble.
| - Old iPod dock accessories plug into the iPhone but some appear to drain the battery. I had both an old USB sync cable and car charger that when I have connected them, have drained the battery. I don't know if this is coincidence or what.
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- EDGE Data access is good. It's totally usable, it's not as slow as the haters were saying.
| - When listening to the iPod, and the screen goes to sleep, there is not an easy way to jump to the next song. Playlists can help mitigate this problem.
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- Earbuds. Comfortable, with integrated mic so you can talk to someone on the phone, and get audio in both ears. There is also a small integrated switch on the right side just below the right earbud, answers/hangs up calls, and pauses/plays music in iPod mode.
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- Screen brightness and clarity is amazing. You have to see it to believe it.
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Conclusion
Although I was honestly a fan from day one, that being the day Jobs pulled it out of his pocket, I love this thing. There are some other annoyances, but some of them can be fixed via software updates. The user interface is truly revolutionary, things just work like you think they should. Transitions, visual effects, and multi-touch are a beautiful marriage of hardware and software that all work together like a well oiled machine. The learning curve is small, the wow factor is big. I can't wait to see the developments over the next few years.
It's kind of funny, I went to the AT&T store a week prior to launch, I wanted to make sure I was eligible to upgrade, etc. etec. The gal convinced me to agree to a new 2 year contract right then, gave me a Samsung flip phone, and told me to bring the 'free' phone in and exchange it for the iPhone. I said sure, didn't really understand why, but she swore it would make the process easier. So on launch day, when I got the iPhone, I tried to exchange the free phone, the guy laughed and said, just keep it. So now that free phone is on ebay, with over 14 people watching it. I should get at least $70 for it, a nice way to offset a small portion of the cost of the iPhone. I also sold my old Sony Ericson phone, I paid $99 for it just over two years ago, it sold on ebay for $89 plus shipping!