In the spirit of my previous post, and related to it indirectly, I've had an excellent experience with a company called Zagg. They manufacture screen protectors for various hand held and electronic devices. If you've ever used screen protectors from other companies, it usually goes something like this:

• Install the screen protector
• Become frustrated at how stupid the installation is
• Start over
• Try again
• Be somewhat satisfied with your install
• It moderately protects the screen for some time
• It's sometimes annoying and you wish you hadn't done it
• It eventually becomes too annonying and you remove it  ... or
• It falls off

But the Invisible Shield products from Zagg are a different story. They supply a liquid you spray on both sides of the film, and a squeegee. You put this 'wet' film on your device, position it, squeegee out the liquid, dry it off, and it stays on. I had the last one on my iPhone for over 5 months with no problems. No peeling, no annoyances. They guarantee it for life too. If you scratch, scuff, or ding it, they'll replace it for FREE. I don't think there's any way you can though, I've never seen a screen protector, or anything like this that is as good as Invisible Shield.

So where does the customer service come in?

Well my iPhone needed to be replaced. So I just swapped it out for a new one, without even thinking about the screen protector. (whoops). So I emailed Zagg and explained my situation, I really only needed a new protector, and not the squeegee and spray, as I had some left. I wanted to know if I could just purchase the film. They replied by saying they'd just send me a new kit, no charge, 2-3 day express mail too. Crazy good customer service.

Here's another cool thing... Got a device that's not listed on their web site? Just provide a link to a photo (so they can see the device), measurements of the screen, and the make and model of the device you want a protector for, and they will custom fabricate you a screen protector. Very nice. I just purchased an alarm for my truck, and the key fob has a digital display that's plastic, and I was worried about scratches. So I ordered the Invisible Shield custom cut to fit it.

If you're considering protecting a device with a screen, check these guys out, I like to support great companies!